I am an investigative journalist and left my car to gather evidence..... They told me the car would be taken inside, yet the car was left on the side of the road for hours...I specifically was not ok with the car being left outside a garage. I am also a disabled veteran and needed transportation, told them I needed an honest time frame. They took double the amount of time. When I called to complain, they refused service for future visits. The reason I am investigating them is parking concerns from neighbors....people who live in the neighborhood have trouble finding parking due to how this shop does business....they pretend to give back through BBQ.....this is only to attract business and much of the community really doesn't want an auto shop in beautiful capital hill... Especially one that turns away disabled veterans for complaining about not providing reasonable accommodation when dropping my car off.... I arranged to drop in the bay due to disability.... They refused and made me park down the street. This is illegal and a violation of ADA laws!